If you have a complaint
Engage Services is committed to treating its customers fairly. We monitor calls and working practices to ensure that we meet and maintain high standards both internally and externally in field when visiting at premises.
If you believe that we have not met your expectations or should you feel dissatisfied with any matter we would welcome the opportunity to correct this.
We have a formal complaints procedure to assist in addressing any matters arising although we hope there will be no need to use this service.
If required please contact the Complaints team, either in writing or by telephone or email atComplaints Team Engage Services Limited,
2 Anchor Court,
Blackburn with Darwen
BB3 ODB Email: firstname.lastname@example.org
Telephone: 0800 368 8576 (Freephone for both landline and mobile phones)
It will help us if you can provide:
- Your name, address, contact telephone number and account reference number.
- Full details of your concern or complaint.
When we receive your complaint we will seek to fully investigate the matter, we seek to resolve complaints within 3 working days if possible. From receipt of our final response, you have 8 weeks to express any dissatisfaction with the outcome
Consumer Credit Regulated Agreements
If you remain dissatisfied after receiving a final response to your complaint you can contact the Financial Ombudsman Services (FOS) for further review
The Financial Ombudsman Services contact details are below
Financial Ombudsman Services
TELEPHONE: Monday to Friday – 8am to 8pm Saturday – 9am to 1pm
- 0800 023 4 567 calls to this number are now free on mobile phones and landlines
- 0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers
- +44 20 7964 0500 outside of the UK
FOS will be happy to phone you back, if you are worried about the cost of calling.
TEXT on 07860 027 586 and we’ll call you back.
POST: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
If you remain dissatisfied after receiving a final response to your complaint you can contact the Energy Ombudsman
The Energy Ombudsman details are below
TELEPHONE 0330 440 1624 Open - Monday to Friday, 9am to 5pm
TEXT PHONE SERVICE 0330 440 1600
POST Energy Ombudsman, PO Box 966, Warrington, WA4 9DF